Frequently Asked Questions

Have questions? Here you’ll find some of our most frequently asked questions and the answers most valued by our partners

1. What products do you offer?

We specialise in distributing a wide range of products, including but not limited to; food items, beverages, personal care products, and household goods. Our inventory is constantly updated to meet the evolving needs of our clients.

2. How can I view your product catalog?

Our product catalog is constantly growing and evolving as we work with and develop relationships with new & existing brands & suppliers. Due to this, we supply a monthly spreadsheet to all our trade partners with our full catalog, alongside accurate pricing, special offers & real-time stock levels. Please visit our website, create an account, or log in to gain access. For personalized assistance & for sourcing products not currently available, contact our sales team directly.

3. What are your payment terms?

Phillips Trading offers flexible payment terms to our clients, including net 30 days from the date of invoice for qualified buyers. We accept payments via bank transfer, credit card, and PayPal. Specific terms can be discussed with our accounts department.

4. What are your payment terms?

Yes, Phillips Trading provides delivery for all orders that meet our MOQ's, both domestically and internationally. Delivery times and costs vary depending on the destination and order size. Please contact our sales team for more detailed information regarding your delivery options.

5. Can I place an order with you if I am not a business?

Unfortunately, Phillips Trading primarily serves businesses and organisations.

6. How do i place an order?

Orders can be placed via email or telephone. First-time customers are encouraged to contact our sales team to ensure all account details are set up correctly.

7. Can you source products that are not currently in your catalog?

We are committed to meeting our clients’ needs and can often source products upon request. Please provide us with details of your specific requirements, and our purchasing team will do their best to assist.

8. Do you have a minimum order quantity (MOQ)?

Minimum order requirements vary depending on the product and destination. Please contact our sales team for information relevant to your order.

9. How do we become a supplier for Phillips Trading?

We’re always looking to expand our product range and collaborate with new suppliers. Please send your company profile, product catalog, and wholesale price list to our purchasing department for consideration.

10. How can i get assistance if i have a problem with my order?

Our customer service team is available to assist with any issues related to your order. Please contact us with your order number and details of the issue for prompt support.

11: What is your returns policy?

Phillips Trading accepts returns of unopened and undamaged products within 14 days of delivery. Certain conditions and restocking fees may apply. Please refer to our return policy or contact customer service for more information.

12: Do you offer discounts for bulk purchases?

Yes, we offer volume discounts for large orders. The discount level depends on the product category and quantity ordered. Please contact our sales team for a custom quote.